Orders are typically processed within 2 - 3 business days. You will receive an email containing tracking information once your order is send.
STANDARD DELIVERY COSTS
Standard for orders under €100,00
Free delivery on all Belgian orders over €100,00 with the code “FREESHIPPING100” at checkout.
If 'Pick up at office in Brussels' was chosen, your order will not be send.
Please call +32477680372 or send an email at firstname.lastname@example.org for appointment. We have no fixed opening hours and days.
FRANCE: €15,00 at the address of your choice or €5,00 in a PointRelais no free shipping
UNITED-KINGDOM: €15,00 no free shipping
NETHERLANDS: €15,00 no free shipping
GERMANY: €15,00 no free shipping
LUXEMBOURG: €15,00 no free shipping
For other countries, feel free to contact us.
Our return policy lasts 14 days. If 14 days have gone by since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.
Please contact us at email@example.com to request return details. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the initial shipping costs will be deducted from your refund, even in case of “free shipping over 100 euros” option. All approved returns must be sent back to us with a trackable shipping method.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
PROMOTIONAL ITEMS (if applicable)
Only regular priced items may be refunded. Items sold at discount (sale or with promotional codes) are eligible for exchanges only.
EXCHANGES (if applicable)
If you need to exchange an item, send us an email at firstname.lastname@example.org
OUT OF STOCK
If by any chance the product you ordered is out of stock, you will receive an email.